Wick Trimmer

We have a simple 30 day return policy, and we genuinely want you to have the product that makes you happy. We can't bare the thought of someone not liking their purchase, and that sentiment remaining out in the world indefinitely. Please let us know, as if we know, we can sort it out.

RETURN & EXCHANGE 

You can exchange a product within 30 days of it being dispatched by us, providing it's unused and in resalable condition. Shipping costs for the return and resend are at your expense, with the resend charged based on the weight of the parcel using our integrated shipping calculator. Exchanges will be processed within 2 working days from the date the returned goods are received.

RETURN & REFUND

You can return a product for refund within 30 days of it being dispatched by us, providing it's unused and in resalable condition. Shipping costs for the return are at your expense. The refund will be processed onto the credit/debit card or via Paypal with which the purchase was made, within 2 working days from the date the returned goods are received. Refunds may take 5-7 working days to reflect against an account, depending on the bank.

FAULTY GOODS

Faulty goods will be replaced swiftly after a bit of triage; we will definitely want some photos and a description of the fault sent to info@candlemonster.com.au. Depending on the fault we will likely not require the item to be returned, and will just dispatch a replacement.

ENJOYMENT GUARANTEE

By purchasing one of our candles, we acknowledge the expected experience you have using our product. Great care is taken making our finery, but if for some reason it's not meeting your expectations I'll replace it with an alternative.

INITIATING RETURN

To start our return process, either call us, or email info@candlemonster.com.au with your order number and details of the return or exchange. When shipping goods back to us, a postage receipt with tracking details is advised, in the unlikely event that we do not receive the parcel.

KERBSIDE PICK-UP

We are a web only business and don't have a showroom; our studio is behind our home, which is our listed business address. Whilst we're sorry we can't let you come in and browse our range in person, but we do offer short notice kerbside pickup. Please call us to confirm then complete your order.

FREE LOCAL DELIVERY

We offer free local delivery for orders over $30 within a 5km radius from North Fitzroy. If you choose this option, we will contact you after the order has been placed to determine a delivery time that suits.

SENDLE COURIER

By default, most of our shipments are delivered via courier networks brokered via Sendle. Their shipping rates are sensational, as is their service. They run a fully carbon offset service and have since they launched. If you're not home when they deliver, they leave you a card with the details then drop your parcel at a nearby newsagent or petrol station for you to collect. Sendle will not ship to P.O boxes, so you must use Australia Post.

AUSTRALIA POST

Whilst we rarely use Australia Post due to their costs, we still present them as an option, as in some cases where people live in regional areas away from major cites and towns, Sendle can be expensive. AusPosts Express post service is offered as an option too, which is great for those last minute gifts.

SHIPPING COSTS

Shipping costs are automatically calculated at checkout based on weight, volume and delivery. Both companies have pros and cons, so we present them all and let you choose your preferred option.

DELIVERY TIMES

Australia wide including capital cities and suburbs, and most regional areas takes 1-5 business days. Regional Western Australia, Queensland and Northern Territory takes 1-10 business days. New Zealand takes 10-16 business days.

INTERNATIONAL SHIPPING

We ship internationally via Sendle and the remote major post carrier for the fastest and most reliable service. The shipping fee will be calculated after the shipping address input at checkout.