RETURNS FOR EXCHANGE

You can exchange a product due to change of mind within 30 days of it being dispatched by us, providing it's unused and in resaleable condition. Please note shipping costs for the return and resend are at your expense, with the resend charged based on the weight of the parcel using our integrated logistics company calculator. The re-postage cost may be less than what you initially paid depending on what your initial order included and how many of those items are being exchanged.

  • Exchanges will be processed within 2 working days from the date the returned goods are received.
  • We recommend that a proof of postage is obtained for your return, in the unlikely event that we do not receive the parcel.
  • If you would like to return an item, please email info@candlemonster.com.au  with your order number and details of the return or exchange.
RETURNS FOR REFUND

Returns for refund follow the same process as above, with the addition that the money will be processed onto the credit/debit card or via Paypal with which the purchase was made, within 2 working days from the date the returned goods are received. Refunds may take 5-7 working days to reflect against an account, depending on the bank.

  • We recommend that a proof of postage is obtained for your return, in the unlikely event that we do not receive the parcel.
  • If you would like to return an item for a refund, please email info@candlemonster.com.au with your order number and details of the return.
ENJOYMENT GUARANTEE

By purchasing one of our candles, we acknowledge the expected experience you have using our product. Great care is taken making my finery, but if for some reason it's not meeting your expectations I'll replace it with an alternative product.