We have a simple 30 day return policy, and we genuinely want you to have the product that makes you happy. We can't bare the thought of someone not liking their purchase, and that sentiment remaining out in the world indefinitely. Please let us know, as if we know, we can sort it out.
RETURN & EXCHANGE
You can exchange a product within 30 days of it being dispatched by us, providing it's unused and in resalable condition. Shipping costs for the return and resend are at your expense, with the resend charged based on the weight of the parcel using our integrated shipping calculator. Exchanges will be processed within 2 working days from the date the returned goods are received.
RETURN & REFUND
You can return a product for refund within 30 days of it being dispatched by us, providing it's unused and in resalable condition. Shipping costs for the return are at your expense. The refund will be processed onto the credit/debit card or via Paypal with which the purchase was made, within 2 working days from the date the returned goods are received. Refunds may take 5-7 working days to reflect against an account, depending on the bank.
Faulty goods will be replaced swiftly after a bit of triage; we will definitely want some photos and a description of the fault sent to firstname.lastname@example.org. Depending on the fault we will likely not require the item to be returned, and will just dispatch a replacement.
By purchasing one of our candles, we acknowledge the expected experience you'd have using our product. Great care is taken making our finery, but if for some reason it's not meeting your expectations, lets have a chat and we'll replace it with an alternative.
To start our return process, either call us, or email email@example.com with your order number and details of the return or exchange. When shipping goods back to us, a postage receipt with tracking details is advised, in the unlikely event that we do not receive the parcel. In all scenarios, returns must be pre-arranged with us, then sent to:
Candle Monster, 149 Holden Street, Fitzroy North, Victoria, 3068