Botanica Monthly Subscription
It's nice to not need to be involved in everything. It's nice to get a surprise once in a while. Feed your
escalating habit keen interest in fragrance with a surprise new candle each month, and you can save up to 15% off too. Or instead gift it, and set something in motion that makes the recipient feel loved for months.
Botanica candles each contain a single flower scent, as true to real life as we could get it. Most of them are spot on, and the ones that aren't, are not far off.
Perfect for those with classical preferences, each scent showcases a stunning flower. We searched high and low for the best and purest echo we could find that mimics reality. Our goal with our Botanica Collection is 'pure and true to its namesake.
A good subscription is like life automation. It takes away all the hurdles, decisions and logistics, leaving you only the moments of joy with the product. Your monthly cost will be the price shown above, plus $10 for flat rate shipping.
You are in full control of your subscription; you can, pause it, or skip a month at any point. No hidden catches. We offer discounts on pay up front plans or PAYG plans that commit for 3,6 or 12 months. If you chose one of those plans, you must honour that time, but you can still pause it or skip a month throughout if need be. Your subscription is viewable and manageable from your account screen when you log into our online store.
EXCHANGES ARE WELCOME
In the unlikely chance you don't like something we ship, you can exchange it for something else. We always want you to be happy.
TAYLORED TO YOU
As part of signing up, we send you a short questionnaire - the answers gives us insight into your likes and dislikes. We use that to give everyone a bespoke journey through the subscriptions. Each subscriber starts in a different spot, and takes a different path.
You can read more about our subscriptions on this page.
We have a simple 30 day return policy, and we genuinely want you to have the product that makes you happy. We can't bare the thought of someone not liking their purchase, and that sentiment remaining out in the world indefinitely. Please let us know, as if we know, we can sort it out.
RETURN & EXCHANGE
You can exchange a product within 30 days of it being dispatched by us, providing it's unused and in resalable condition. Shipping costs for the return and resend are at your expense, with the resend charged based on the weight of the parcel using our integrated shipping calculator. Exchanges will be processed within 2 working days from the date the returned goods are received.
RETURN & REFUND
You can return a product for refund within 30 days of it being dispatched by us, providing it's unused and in resalable condition. Shipping costs for the return are at your expense. The refund will be processed onto the credit/debit card or via Paypal with which the purchase was made, within 2 working days from the date the returned goods are received. Refunds may take 5-7 working days to reflect against an account, depending on the bank.
Faulty goods will be replaced swiftly after a bit of triage; we will definitely want some photos and a description of the fault sent to firstname.lastname@example.org. Depending on the fault we will likely not require the item to be returned, and will just dispatch a replacement.
By purchasing one of our candles, we acknowledge the expected experience you have using our product. Great care is taken making our finery, but if for some reason it's not meeting your expectations I'll replace it with an alternative.
To start our return process, either call us, or email email@example.com with your order number and details of the return or exchange. When shipping goods back to us, a postage receipt with tracking details is advised, in the unlikely event that we do not receive the parcel.
We are a web only business and don't have a showroom; our studio is behind our home, which is our listed business address. Whilst we're sorry we can't let you come in and browse our range in person, but we do offer short notice kerbside pickup. Please call us to confirm then complete your order.
FREE LOCAL DELIVERY
We offer free local delivery for orders over $30 within a 5km radius from North Fitzroy. If you choose this option, we will contact you after the order has been placed to determine a delivery time that suits.
By default, most of our shipments are delivered via courier networks brokered via Sendle. Their shipping rates are sensational, as is their service. They run a fully carbon offset service and have since they launched. If you're not home when they deliver, they leave you a card with the details then drop your parcel at a nearby newsagent or petrol station for you to collect. Sendle will not ship to P.O boxes, so you must use Australia Post.
Whilst we rarely use Australia Post due to their costs, we still present them as an option, as in some cases where people live in regional areas away from major cites and towns, Sendle can be expensive. AusPosts Express post service is offered as an option too, which is great for those last minute gifts.
Shipping costs are automatically calculated at checkout based on weight, volume and delivery. Both companies have pros and cons, so we present them all and let you choose your preferred option.
Australia wide including capital cities and suburbs, and most regional areas takes 1-5 business days. Regional Western Australia, Queensland and Northern Territory takes 1-10 business days. New Zealand takes 10-16 business days.
We ship internationally via Sendle and the remote major post carrier for the fastest and most reliable service. The shipping fee will be calculated after the shipping address input at checkout.