COVID-19 SHIPPING UPDATE
We are currently experiencing an increased demand to Online Orders. We are fulfilling orders within one to two business days, however the increased demand on the postal and courier networks is resulting in longer than usual delivery times. Sendle will almost always be significantly faster than Australia Post. We are available for all questions you may have, so please do not hesitate to get in touch with us via our contact us form found here. Your understanding is appreciated as we all adjust to this ever changing situation that is the new normal for the time being.
Shipping costs are automatically calculated at checkout time based on weight, volume and your address. Both companies have pros and cons, so we present both and let you choose the cheapest.
SENDLE COURIER DELIVERY
Most of our shipments are delivered via a courier network brokered through Sendle. Their shipping rates are sensational, as is their service. It's hard to believe, but they run a fully carbon offset service and have since the first day they started operating. Sustainability is important to us. If you're not home when they deliver your parcel, they will leave you a card and drop your parcel at a nearby newsagent or petrol station for you to collect. So convenient. One drawback, Sendle cannot ship to P.O boxes, so you will have to choose Australia Post at checkout time.
Whilst we rarely use Australia Post due to their costs, we still present them as an option, as in some cases where people live in regional areas away from major cites and towns, Sendle can be expensive.
This is a new feature in Shopify. We offer free local delivery for orders over $30 within a 5km radius from North Fitzroy. If you choose this option, we will contact you after the order has been placed to determine a time that suits.