Problem Troubleshooting

That first time you light up is oh so very important. You must let it melt all the way to the edges, or there's a high likelihood one of these issues will occur.

1. Tunnelling leaving wax around edge

The first time you burn a candle sets the stage for its whole life. The size of the wax pool on the initial burn is pretty much the size of the opening from there on out. So if you only burn the candle for an hour or so, and have a really small wax pool, the dry hard wax around the outside edge will almost never burn.

When you spend a lot of money on a good quality candle that has a long burn time, you want to be sure to get everything out of it. A well constructed candle with the proper size and type of wick for the wax, fragrance and vessel, should burn evenly and completely. But it can only do this if you let it melt to the edge on that first burn.

To fix tunnelling, put the candle inside a vase and let it burn for a few hours. The vase keeps the heat around the candle to help melt the excess wax. You may have to carefully remove some of the liquid wax as you go to keep the flame from drowning out. Let the candle burn until the entire top becomes liquid wax about 5mm deep. This resets the wax and decreases your chances of tunnelling in future burn sessions.

2. Wick curling over itself

It's common for a lot of high quality braided cotton wicks to curl downward as they burn, this is by design, with the objective being that the wick mostly trims itself as it goes. Sometimes this doesn't quite go to plan and can cause a mushroom (or knobby bit) at the top of the wick. To fix this, extinguish the flame, trim the wick to 4-5mm long, then re-light.

3. Wax is discolouring and turning darker

Particular components in some scents such as vanillin, citrus oils, and cinnamon are notorious for discolouring wax once you start burning a candle that contains them. There is no impact to the fragrance the candle is putting out, it's just not nice to look at. The discolouring is caused by oxidisation of those components, and it can't be avoided, so just ignore it.

4. Candle burning through wax too fast

There are two reasons this can occur:

1. The wick is too long. A sure sign of this a big flame, or if the flame is flickering in any way. You should be trimming it to 5mm in length before each use to ensure that you get the quoted burn time of your candle.
2. You have the candle sitting in a draughty area. It could be being impacted by air coming in through cracks around a window frame, or maybe even in the path of your central heating or cooling. Move it somewhere where you can see the flame stabilise and not move around to much.

5. Scent not strong enough

All our candles have had the highest scent load possible applied; much higher than many other chandlers apply to their candles. The scent is primarily controlled by the melt pool. A proper melt pool is indicated when the hot liquid wax can be seen completely across the container and about 6mm deep.

Obtaining a proper melt pool will ensure you get the best scent through and flame from your candle with each burn. A diminished flame causes a small melt pool, which releases very little fragrance while burning. In addition to this, if there is a fan or heater dispersing the air too rapidly it will often be blowing the scent away.

If you don't have any of the other problems occurring listed on this page, yet there is still not enough scent coming through, please reach out for a replacement.

6. Wick seating has come unstuck, tipped over, and set under wax

This is through no fault of yours, it's a fault that occurred in the production process. I've only seen this a few times, let me know immediately and I'll send a replacement out.

7. Flame is flickering and smoking

The only cause of this is a wick that's too long. Extinguish the flame, trim the wick to 5mm long, then light that baby up again.